As the American people come to expect more from industry services in terms of efficiency and responsiveness, it is critical that the federal government embed customer service into how they deliver their services. Why shouldn’t going to the post office or applying for student aid be a pleasant experience?
Learn how to create a great customer experience, including how to:
- Recognize the expectations around providing “good” customer service and why it is critical to our jobs
- Use examples from top companies that are providing excellent customer service
- Implement customer service practices into your team’s processes so that customers develop a lasting, positive impression
Kristina Kelly,
Manager of CreativeBlackstone Federal
